TRANSIT COVER
Why We Offer Transit Cover
Once your parcel leaves our hands, it’s in the care of the postal gods—and we’ve learned the hard way that parcel carriers rarely offer much help if something goes wrong.
That’s why we offer this optional add-on. It gives you coverage if your parcel is lost, stolen or damaged in transit—and peace of mind knowing you’re covered, without charging every customer for something not everyone feels they might need.
What You Get:
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Coverage for loss, theft or damage in transit
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Priority support and help navigating postal investigations
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Access to our self-serve returns portal
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Replacement where possible, or store credit if not—after postal resolution is confirmed
We do need to work with our postal providers and relevant courier to officially determine if a parcel is lost—we’ll keep you in the loop and help manage the process quickly.
