Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.
FREE SHIPPING
We despatch from our warehouse in Brisbane, Australia.
Get SAME-DAY DESPATCH when you order by 12pm AEST*
Get FREE SHIPPING in Australia for orders over $150
Get FREE EXPRESS SHIPPING in Australia for orders over $250
DELIVERY TIMES
Standard Delivery
Delivered 2-6 business days after despatch in Australia.
Express Delivery
Delivered 1-2 business days after despatch. We process orders as they come in to keep things fair.
International Delivery
Enter your address at checkout to see available options. If nothing shows up, email us and we'll check it out for you.
PLEASE NOTE: Shipping times are a guideline and subject to change. Once your parcel leaves our hands, it's up to Australia Post! You may experience slightly longer delivery times during peak sales periods, due to extreme weather, or due to other Australia Post delivery issues that are unforeseen or unavoidable events beyond Bon Maxie’s reasonable control. we suggest reviewing their website for the most up-to-date turnaround times. Please check the Australia Post site for international delivery estimates.
DESPATCHES
Regular periods: We despatch orders on the same day if they are placed before 12pm Qld time AEST (excludes weekends + public holidays). Once orders are placed, they are not able to be edited, added to or cancelled - please triple check your delivery address at checkout. Signature is required on delivery due to higher value items, please opt for delivery to a workplace or a Free Parcel Locker if you won't be home to receive and want to avoid picking up from a Post Office.
*Despatch during peak promotional periods:
Due to the predicted volume of orders of periods such as Black Friday, we have additional warehouse staff at our despatch company working overtime to despatch your orders. We understand waiting for online orders isn't fun! However, our despatch team are working as efficiently as possible and plan ahead of time for these influxes. Despatch times can extend up to approximately 5-7 business days for these times. This is an approximate only and does not include your order transit time, which is dependant upon Australia Post. Selecting express delivery at checkout provides you with an expedited delivery service with Australia Post which speeds up transit time only. We appreciate kindness and patience through this busy period. Please email us if you'd like estimated despatch times before your order as we can calculate it depending on when you place it.
Minimum Spend
Our website has minimum order of $20 AUD or depending on your country, including GST, excluding shipping.
Australia
| Order Value (shippable items) | Shipping Cost |
| $0.00-$149.99 | $12 tracked shipping with signature |
| $150+ | FREE STANDARD SHIPPING in Australia |
|
$250+ |
FREE EXPRESS SHIPPING in Australia |
| Express, tracked upgrade | $16+ (depends on order weight) |
Express Post
Selecting express post at checkout provides you with Australia Post Express Post (or equivalent) service, not a shortened despatch time/queue jump. Order despatches will occur in the order received and express post will not speed up order processing time.
International
USA - currently flat rate $15USD for regular shipping and FREE over $200USD. Please note that we are awaiting further detail on the possible tariffs and what they mean.
NZ - A flat rate of NZD$15 applies to all New Zealand orders.
Based on weight of order and country, calculated at checkout. If your order does not show a shipping offer, please email support@bonmaxie.com.au as we will need to review our provider. Import taxes and duties are not covered in the price of your order or shipping. Some countries require payment of import taxes and duties to release the goods into your country. You will be contacted by your local postal service if import taxes are to be paid and will be directed to where you can make payment. Once payment has been made, your item will be delivered. Please check your country’s import taxes and duties prior to placing your order - tax and duty calculators are available on the Internet. Any additional costs incurred is the responsibility of the customer.
Gift Cards
We supply electronic gift cards only, which will be sent instantly to your nominated email address. Any gift card values purchased alongside physical products are not be included towards free shipping thresholds.
Tracking
If you selected tracked shipping, you will receive an email with trackable Aus Post info - please check your junk mail! If you wish for your item to be sent via tracked and/or express post, please select the tracked and/or express option at checkout. Bon Maxie will not be held responsible for any lost items in the mail.
Delivery with Signature
We require signatures upon delivery. This system is in place to ensure your order ends up safely in your hands and to avoid orders being weather damaged, left in an unsafe location or stolen (yup, all 3 has happened in the past). Please allocate a postal address that will have a recipient during business hours to sign for your item (work or family) or direct it to a local parcel locker (available FREE through Australia Post) where you can pick up the item when convenient.
Delivery Guarantee
Bon Maxie offers optional Parcel Protection that must be selected at checkout to assist with things like lost, damaged or stolen parcels. For more information, go to this link.
Preorders
Pre-Order Deliveries
Placement of pre-orders is confirmation that you have read and understood the following:
- Pre-order items mean you're ordering an item not yet in stock.
- Depending on the product, lead times before despatch can be around 8-10 weeks from time of order.
- Your order will then be despatched by our warehouse and regular Aus Post delivery times will apply.
- Any items ordered alongside a preorder item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
- We cannot accept any changes or cancellations to your order once you have placed it due to stock commitments with our manufacturer.
- Please check your address carefully.
- We cannot be held responsible for any stock delivery delays due to unforeseen circumstances or Aus Post outages, but rest assured, we'll be hustling our hardest to get your items to you ASAP and will keep you updated with any changes.
Postal Addresses
It is your responsibility to check your postal address at the time of the order. Bon Maxie is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense as our warehouse has to resend through the system.
International Orders + Duties/Taxes
Orders are sent via regular mail with Australia Post (some basic tracking for US/NZ unless stated at checkout) - check estimated delivery times on the Australia Post website. Duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax-free threshold. In some cases, our products may be within the threshold, however we advise you check your local customs office to determine whether your order might incur any additional additional charges upon entry into your country before you place your order if you are unsure.
Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.